It is important here at Nidderdale Llamas that your experience with us is as safe and pleasurable as we can possibly
make it. By booking or purchasing from us you are agreeing to the following terms and conditions. If you have any questions regarding
anything within these terms and conditions, we would be very happy to discuss them with you prior to your booking.
 

You may also find our F.A.Q (link) useful to read as they offer more information on clothing and footwear etc. 

By booking a trek or experience you are agreeing to our Terms & Conditions. 

When booking on behalf of a group or for a party session, the individual making the booking and paying the
deposit will have the overall responsibility for everybody within their group agreeing to these Terms &
Conditions.  

Deposits and Payments –  for Festive Experiences please see below

To secure a booking we ask for a 50% deposit of the total amount your booking is for. We will also accept full
payment should you prefer not to have to deal with it on the day. Deposits are securing your places on the date and
time you have booked on, preventing others from taking those places. 

Once you have paid your 50% deposit, we will require the remaining balance to be paid on arrival at the farm. You
can pay the balance by card (we take all cards but not AMEX). We also accept cash, but no longer accept cheques. 

If you have chosen to purchase your trek in full before your booking date, then the refund conditions (below) relate
to 50% of your booking fee, ie you will receive 50% refund regardless of when you actual cancel and for the
remaining 50% (ie, your deposit element), the terms below apply. 

Cancellations and Refunds 

Deposits are all non-refundable. If you wish to alter the date of your booking, providing, you give up to 28 days notice, we will happily change the date and time of your booking. 

If you cancel or request to change the date of your booking within 28 days of the date and time that you have
booked and received confirmation for, no change of date can be given and your deposit would be lost. 

If you have chosen to purchase your trek in full before your booking date, you will receive 50% refund regardless of
when you actual cancel and for the remaining 50% the above terms apply. 

If Nidderdale Llamas cancel your booking, i.e. if we deem the weather to be un-suitable or conditions too
dangerous to trek, we will offer you an alternative date or a credit note valid for 24 months, so you can re-book at
your leisure. 

Booking and Payments – FESTIVE EXPERIENCES ONLY

To secure a booking we ask for a 100% of the payment, this secures your date and time of the booking. Once you
have paid for your booking, we will send you a confirmation email, including directions and a parking bay.

Cancellations and Refunds

Payment is non-refundable.  If you wish to alter the date of your booking, providing you give up to 7 days notice, we will happily change the date and time of your booking.

If you cancel or request to change the date of your booking within 5 days of the date and time that you have booked and received confirmation for, no change of date can be given and no refund of your payment.

If Nidderdale Llamas cancel your booking, we will offer you an alternative date, a refund or a credit note valid for 24 months, so you can re-book at your leisure. This will cover the full payment you have made and can be used towards or to book any of our experience or trek options, as the Christmas Experience is for a limited period.

In General 

All treks and experiences are considered by us to be very safe, providing you follow our advice, guidance and instruction at all times, however they are all undertaken at your own risk.

The trek options require a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes; visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully or unsure of which option to choose, please discuss this with us, at the time of booking.

Participants of treks and experiences must be willing to listen and take instruction prior to handling the animals and during the treks and experiences. If you are unable or unwilling to do so, you will not be covered by our insurance policy and therefore will not be allowed to handle the animals. A refund will not be available in these circumstances.

All llama treks and experience options are outdoor activities and involve the handling of animals. We ask that you dress appropriately, taking the weather and nature of the activity into consideration. If a participant arrives with inappropriate clothing or footwear for the activity they have booked, we reserve the right not to allow them to handle the animals or trek for reasons of safety.  A refund will not be available in these circumstances.   

Nidderdale Llamas reserve the right to decline a booking request, in the interest of safety or participant suitability, even if this becomes apparent immediately prior to the trek setting off. A refund will not be available in these circumstances.

We cannot take children under 16 years old trekking without and an accompanying, paying adult. As everybody on the trek is able to benefit from and enjoy the experience and is also able to learn about the animals, therefore either a spectator place or a place with a llama, must also be purchased.

Should you have anybody with you on the day who is not booked in on your experience or trek, such as family
members accompanying your day out or chauffeurs, please note the following; 

Experience options – Everybody is part of the experience even if they do not wish to walk a llama, just like at a theme park where everybody pays for entry, as everybody benefits and gains from the experience, therefore everybody who enters the farm and wishes to meet the llamas must be booked in prior to your arrival. 

Trek Options – There is an introduction to llamas and alpacas before your trek of approx 45 mins, we do not leave straight away with the llamas. If you do have someone accompanying you, yet they do not wish to trek or perhaps are not able to trek, then they are welcome to join you for the introduction and meet the llamas plus they can re-join you after your trek for refreshments, however there is a charge for this. The charge varies dependant on which trek you have booked, please ask when you book and let us know if you need to book places for this, as we can then ensure we cater accordingly. If they do not wish to join you, they must remain in the vehicle or drop you off and leave the farm, returning at the time your session is due to end. We are also a working cattle & sheep farm and cannot allow unauthorised persons to wonder around. We also secure the farm when leaving with the llamas on the treks, therefore we ask that all chauffeurs drive off the farm into the local area and return at the time the session is due to end. We can advise about facilities in the local area, so please ask when booking. (Please note the age limits on the options as we cannot accept children under age limits to participate in trek introductions and cannot allow babies to accompany you on the farm). 

In summary 

There are no deviations to the above Terms & Condition, we try to accommodate people and be as flexible as possible, but please appreciate we have to set the above terms as otherwise we run the risk of losing other business. Our llamas are keen to trek, like to be busy and cost us to keep! 

Cancellations in relation to Biosecurity, Animal and Human Restrictions 

Animal Health 

Our centre is based on a working farm with llamas, alpacas, cattle and sheep. We operate in accordance with all the appropriate licencing, insurance and legislation that governs farming and animal health within the UK. In the event an occasion arises where the government (national or local), impose national or local restrictions with reference to animal health and / or movement of any of our animals, some of our treks and experiences may be affected and we may have to cancel your booking. In these circumstances no refund can be given, however we will provide you with a credit note for your deposit so you can re-book once the relevant restrictions are lifted and the centre is back open for bookings. The credit note will be valid from the date any such restrictions are lifted and we are able to commence operating and valid for 12 months. 

These situations are rare and generally only temporary; however, they are out of our control, and we are forced to abide by any laws that may be imposed on the farm. Examples include outbreaks of Foot & Mouth, TB, Blue Tongue, Avian Flu. 

In the very rare event, an animal health crisis occurs resulting in permanent closure of the business, no refund will be given due to the financial implications of closure. 

Human Health 

Where human health concerns arise, should an outbreak re-occur of COVID-19 or another virus/disease/illness, where the government impose human restrictions such as lockdowns, nationally or locally or other restrictions that prevent either you from travelling to us, (you cancel your booking), or force us to temporarily close and/or prevent you from attending your booking, (we cancel your booking), we will not give a refund, but will provide you with a credit note for you to re-schedule. The credit note will be valid from the date any such restrictions are lifted/we are able to commence operating and valid for 12 months. 

In the event that a human health crisis occurs that forces permanent closure of the business, no refunds will be given due to the financial implications related to closure. 

Please appreciate should any of the above circumstances occur, we still have our animals to care for, our expenses don’t reduce just because we have to close, in fact they can increase especially if veterinary care is required. This is the reason we cannot give refunds, only credit notes. Thank you for your understanding. 

Gift, Token & Prize Voucher Terms & Conditions

All experiences and treks, using vouchers as payment, must be booked in advance, please refer to the booking information as to when specific experiences and treks run. Our general terms & conditions for participating, still apply to everyone who books with a voucher. If you have a voucher and are unsure of your suitability to take part in the option the voucher covers, please contact us prior to booking and we can discuss this with you. For cancellations on vouchers please refer below. 

All vouchers are valid for a specific period which is stated on the voucher itself.  Treks and experiences must be booked and completed before the expiry date. This is also the case for token vouchers, where you can choose the trek or experience of your choice, however the option must be booked and completed before the expiry date of the voucher. 

Vouchers cannot be extended within the last month of validity under any circumstances. However, vouchers can be extended before the last month for an additional fee. These are as follows:

• 3 months – 25% of voucher value. 
• 6 months – 50% of voucher value.
• 12 months – 100% of voucher value.

Vouchers are allocated by a code to the purchaser and the code is requested upon on booking. Should the voucher holder not be able to redeem the voucher within the validity period they may pass the voucher to a family member or friend to book and use before the voucher expires.  

All vouchers must be presented to Nidderdale Llamas on arrival on the day of the trek or experience for the holder to take part.  

Vouchers cannot be exchanged for cash or credit and will not be refunded under any circumstances. 

Nidderdale Llamas will not be held responsible for any lost or defaced vouchers. If your voucher is lost and you request a re-placement voucher, we shall require the date of purchase, name and address of the purchaser. There is a £15 admin fee for us to provide a replacement voucher, this is for both postal and e-vouchers. The fee is to be paid before any replacement voucher is provided.

Vouchers can be upgraded if desired, in advance of the booking, with the additional fee paid in advance. Vouchers can also be downgraded should the holder wish to engage in an experience or trek worth less than the value, however no credit or cash refund will be given.

All Treks and Experiences are subject to an age restriction. We cannot allow a voucher to be used by a child under the age limit for that particular trek or experience, nor allow a child to take part within a family group using a voucher, if they are under the specified age restriction. No babies or children under 7yrs of age are permitted on the farm. 

We cannot take children under 16 yrs old trekking without an accompanying, paying adult. As everybody on the trek is able to enjoy the experience and learn all about the animals, either a spectator place or place with a llama, must also be purchased.

In respect of the Junior Experience Voucher, (or any voucher where numbers of permitted participants are stated,) should less people attend the booking than stated on the voucher, no credit or refund will be given.

Booking-All treks & experiences are subject to availability. Please book as early as possible to avoid disappointment. We suggest for peak times such as weekends or holiday periods that you book at least 2 months in advance. We recommend when booking you consider a selection of dates as experiences and treks only run on minimum number of llamas booked on, therefore we cannot guarantee a specific date will be available for a specific experience or trek.   (please refer to the booking information sheet). 

Obtaining a date before the expiry date is the responsibility of the voucher holder, no responsibility is held by Nidderdale Llamas if there is no availability for the particular experience or trek either on weekdays or weekends 2 months prior to the expiry date of the voucher and no extensions or refunds will be given. Please consult the booking information we have provided regards the Experience and Trek Options and when they run. We do allow a full 12 months if you have a voucher for a specific Experience or Trek and we operate all year round, therefore it is the responsibility of the voucher holder to organise a booking within that period & attend within that period. Please book early to avoid losing out!

Once a booking is made confirmation will be sent by e-mail to the person who made the booking. Bookings are not confirmed until you receive confirmation in writing from us. In some cases, we may ask you to return the original voucher to us before we can confirm your booking. You should not make any arrangements in connection with the booking until you have received your full booking confirmation.

Upon booking using a voucher and receiving confirmation, 50% of the value of the voucher/s are securing that date and time for that booking. 

Cancellations when Booking with a Voucher 

In the event you need to alter or cancel your booking after receiving confirmation, providing you give up to 28 days notice then we will happily change the date and time of your booking without the loss of any value of the voucher/s.  If you alter or cancel your booking within 28 days of the date and time booked, 50% of the voucher value will be deemed spent, this would be the value of a non-refundable deposit when making a booking. When rearranging your booking, you will be required to pay the 50% of the value of your voucher upfront. 

Should Nidderdale Llamas cancel a booking made using a voucher, another date will be arranged and confirmed in writing. No refunds of vouchers will be given, but we may offer an extension of the validity of the voucher if we have had to cancel your booking and we cannot re-book you on a date prior to the expiry of that voucher. 

We want our customers to be able to take full advantage of our vouchers & their full value. However please understand that we are running a business and have to manage our bookings diary efficiently in order to maximise availability for all our customers.

Cancellations in relation to Biosecurity, Animal and Human Restrictions – Gift Vouchers 

Animal Health 

Our centre is based on a working farm with llamas, alpacas, cattle and sheep. We operate in accordance with all the appropriate licencing, insurance and legislation that governs farming and animal health within the UK. In the event an occasion arises where the government (national or local), impose national or local restrictions with reference to animal health and / or movement of any of our animals, some of our treks and experiences may be affected and we may have to cancel your booking. In these circumstances we will extend your voucher for a further 12 months. The extension will commence from the date the relevant restrictions are lifted and the centre is back open for bookings. 

These situations are rare and generally only temporary; however, they are out of our control, and we are forced to abide by any laws that may be imposed on the farm. Examples include outbreaks of Foot & Mouth, TB, Blue Tongue, Avian Flu. In the very rare event, an animal health crisis occurs resulting in permanent closure of the business, no refund will be given due to the financial implications of closure. 

Human Health 

In the event of human health issues arising, for example, a re-occurrence of COVID-19 or an outbreak of other viruses/ diseases/illness and the government impose human restrictions, eg, lockdowns, (nationally or locally), or other related restrictions that prevent either you from travelling to us, ( you cancel your booking), or force us to temporarily close and prevent you from attending your booking, (we cancel your booking). In these circumstances we will extend your voucher for a further 12 months. The extension will commence from the date the relevant restrictions are lifted and the centre is back open for bookings. 

In the event that a human health crisis occurs that forces permanent closure of the business, no refunds will be given due to the financial implications related to closure. 

www.nidderdalellamas.org | info@nidderdalellamas.org | 01423 711052